Around the Clock, Non-Stop

Enroll in Emdeon ON24/7 Today

Pretend it’s 8:48 on a Wednesday night. Dinner’s done, the kids are in bed, and all’s well. Yet as you try to wind down for the evening, you find yourself obsessing over a work issue that came up as you used Emdeon Assistant earlier in the day. What do you do?

If you’re enrolled in Emdeon ON24/7, you only do one thing: log in to your account to quickly check on the status of your situation. As an ON24/7 enrollee, you were able to very easily open a ticket at the point of concern, trusting Emdeon’s customer support would be on the case and knowing you’d be able to access round-the-clock status updates. Upon checking the up-to-minute details on your ticket, you resume your evening with no further obsessing required.

The Most Responsive Support

Because our technology solutions are essential to how you manage the business of healthcare, we take the operations of them as seriously as you do. Healthcare never clocks out so we know the support we offer can’t either. We developed the Emdeon ON 24/7 program to be exactly what the name implies: support that’s on and accessible to you 24 hours a day, seven days a week.

By enrolling in this program, you gain access to our fully automated service request system:
- File service requests fast thanks to smart forms that auto-populate with your contact information
- Get update alerts to stay in the know about the progress of your ticket
- Log on for up-to-the-minute status literally anytime around the clock
- Enjoy phone access to live help during business hours in supplement to the ON24/7 web-based dashboard

The Commitment to Customer Service
For Emdeon, being “on” 24/7 is just how we live. We develop our solutions, such as Emdeon Assistant’s eligibility and benefits verification processes, to always be working seamlessly and ceaselessly thanks to web-based functionality. It only makes sense our support offerings would meet those same standards.

While ON 24/7 is automated for ease of use and access, it’s backed by the best in people power. Emdeon’s nimble support team is behind the scenes working to resolve any issues and the system generates updates based on the progress reported by the team working on your behalf to make sure all runs smoothly.

Enrollment is as simple as the solution itself. Call 800.819.7965 and select Option 1 today to enroll in ON24/7 to start accessing support and communication tools via the Internet 24 hours a day, seven days a week.

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