Emdeon ON24/7

24/7 Access to Support and Critical Information for Healthcare Providers

Emdeon is well known as a market leader, and that means we go further giving you not only the best Revenue Cycle Management Solutions for your healthcare business, but we also give you more support to help you achieve your business goals. With Emdeon ON24/7 you’ll have access to highly trained support personnel via the Internet. Our support services cover all our customers and we deliver the familiarity, transparency and accuracy you need for issues to be solved clearly and quickly across multiple facilities. You’ll be connected with people who understand your systems, your business and your staff.

Always On, Always Available
Emdeon ON24/7 means just what it says: support tools and services are available to you 24 hours a day, seven days a week. Simply log on to initiate a service request. Your web-based, remote access connections are secure and easy to use. Emdeon ON24/7 lets you learn and connect at your own pace, and at times that work for your facility.

Transparency Eliminates Confusion and Frustration
A key feature of Emdeon ON24/7 is our commitment to keeping you informed of the status of your request. You’ll be able to clearly see who is working on your inquiry and where it is in the support cycle at any given time. We’ll send alerts to confirm that your initial inquiry was received so that you aren’t left wondering if anyone is paying attention to your needs. When one of our service representatives updates the status of your request, you’ll get an email notification immediately, letting you know the new status. We’ll provide you with timely status updates throughout the process, not just when the work is done.

Emdeon ON24/7 is backed by some of the best service personnel in the industry, and they are ready to help you get the most out of your Emdeon experience. To discover more or to get enrolled in Emdeon ON24/7, contact our Customer Service Department at 877. 271.0054 today.

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