Return to Sender

Reduce your undeliverable & return mail
Reduce your undeliverable and return mail

Did you know that according to the United States Postal Service, 17% of Americans change addresses annually? Whether it's for business, family or personal reasons, as a society we are on the move and changing mailing addresses more often than ever before. The unfortunate side effect of this is that more and more pieces of important mail are being classified as undeliverable and returned to the sender because of outdated addresses. For providers, this can mean a painful increase in bad-debt and self-pay cases where no new address is available.

Collection agencies can sometimes help recover the otherwise lost revenue by utilizing highly complex skip tracing methods to find the person, but the added overhead can greatly reduce any potential benefits. Additionally, return mail can create a time-consuming task for your staff which takes them away from focusing on patients and delivering the best care possible.

Eliminate return mail handling

Emdeon Return Mail Manager can eliminate 100% of your return mail handling and help find up-to-date addresses for most mail marked undeliverable. Instead of mail being returned to you, it is sent directly to our facility for analysis and to initiate skip tracing. Once we find the up-to-date information for that person we can automatically remail the documents. After remailing, we then provide you with a detailed report of the status of each account, including a custom file format available for forwarding directly to your revenue recovery partners.

With the power of Emdeon Return Mail Manager you can make sure that more of your statements and communications are delivered, which can lead to collecting more self-pay revenue quickly and efficiently. Your staff can also save time by not having to deal with time-consuming and frustrating return mail related tasks. So the next time you see a stack of return mail or go over those painful self-pay losses, remember that Emdeon Return Mail Manager is the affordable and efficient way to make sure you connect with the most patients possible.

Eliminating return mail handling is just one of the ways we’re Simplifying the Business of Healthcare. To learn more, call us today at 877.EMDEON.6 (877.363.3666) or visit online.